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Manufacturers

Return Policy

All returns must be received by us within 14 days from the date of dispatch for exchange or issue of store credit.

No returns will be accepted after expiry of 14 days period.

All returned items must be in original packaging, unworn, unwashed, unsoiled, undamaged, with all tags attached to be accepted for issue of store credit or exchange.

Customer is responsible for paying for postage when returning goods. We recommend using registered post as we do not accept responsibility for any item either lost, stolen, misplaced or damaged in transit.

We can only provide free exchange within Australia. International customers will have to pay the normal postage rates set in their respective countries.

We will not accept any customs duty or freight charges for international returns. Any expenses incurred by us as a result of such return will be deducted from amount of store credit.

Postage charges are not refundable and will be deducted from the amount of store credit.

We do not accept returns on clearance items discounted by 40% or more.

Returns that do not meet all requirements of our return policy will be rejected and sent back at customers' expense.

 

Free Exchange Within Australia

We provide free exchange for customers in Australia. We do not charge you for postage when we send any item to you in exchange for returned item.

Free exchange is limited to the first time only for each item. All subsequent exchanges will incur a postage fee.

Please note that to be eligible for free postage, the number of exchange items may not exceed the number of items returned.

If the price of exchange item is higher than the price of the item you purchased, the difference will be applied as a store credit. If the price is lower, you will have to pay the difference before new item can be sent to you.

If the exchange item is on sale at the time of the exchange but was not discounted at the time of the original purchase, full merchandise price will be applied to that item.

All goods are subject to availability. It is recommended that you check if the item is in stock before requesting an exchange. If the item is not in stock and not available for reorder, we will contact you to discuss alternative options.

 



Address for returns:
SwimModa Pty Ltd
30 Newcomen Road, Stirling, WA, 6021

Australia